Our policy lasts for 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund or replacement product.
If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a specified number of days.
If you haven't received a refund yet, first check your bank account again.
Please contact your credit card company, it may take a while before your refund is officially transferred.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info @caffe2go.com
We only replace items if they are defective or damaged. If you want to exchange it for the same item, send us an email at info @caffe2go.com and send your article to: Caffe2go, Roerdomp 59, 7609WB Almelo, The Netherlands.
To return your product, mail your product to: Caffe2go, Roerdomp 59, 7609WB Almelo, The Netherlands
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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