Frequently Asked Questions.
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Presso
Does Presso heat up the water?
Yes, Presso will heat up the water if it is cold by itself. The machine will always heat up the water till the point where it is 96° degrees celcius (about 369 Kelvin). If you add hot water upfront, the heating time will significantly decrease and you will save a lot of battery capacity.
How long does it take to heat up a full reservoir (110 ml) ?
It takes about 6-7 minutes to heat up a full reservoir. This is very dependent on the temperature of the water that you put in.
Can the Presso One be washed in the dishwasher?
No, you can simply wash the adapter where the coffee goes in very quickly.
Can I use any decalcifier?
Yes, every decalcifier that you can use for your usual coffee machine will also work with the Presso. There is a special option for the Presso to manually pump through everything that is left in the water reservoir without heating it up.
Is the Presso waterproof?
No, it is splashproof, but it shouldn't be held under water.
How long should my battery take to charge?
It takes about 3-4 hours to fully charge a battery.
Are the batteries removable and/or changeable?
es they are, but they can only be charged when put in the machine.
Service
How can i contact team Caffe2go?
You can always mail us at info@caffe2go.com or use our live-chat with any questions and we will try to respond within 24 hours.
What is the warranty policy for your products?
Your Presso One comes with a two year limited warranty.
How do i return my product?
You can return your product to our address and letting us know with a short mail to info@caffe2go.com or you can contact us for a free returnlabel within 2 weeks after receiving the machine (you are only eligable for a free label, if the product has some defect).
Delivery
Do you ship worldwide?
Yes, we offer free worldwide shipping so anyone can enjoy a hot cup of coffee anytime, anywhere.
Are there any shipping costs?
Currently we only charge the UK 10 Euro.
Where are the products sent from?
If your order was placed from within the US then it will be sent from Ohio, if the order was placed outside the US, it will be shipped from the Netherlands.
What shipping service will be used for my shipment?
USA: DHL
Europe: Deutsche Post
Netherlands: DPD
What are the delivery times?
These are estimated times, real delivery times may differ.
USA: 2-5 working days
Europe: 3-10 working days
Netherlands: 1-3 working days
Other
Where can i get my invoice?
You can download your invoice at your order confirmation page. This is the first automatic mail we sent you when you placed an order. Navigate to the bottom and press the button "Download PDF Invoice"
How do i subscribe to pay a Presso?
You can do this by checking out with the order button at the top right button on the screen and then selecting the "Klarna Slice It" payment method.